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AAP means being inclusive, encouraging participation, and empowering people to state their needs, to have their voices heard and to take part in decisions that affect them, whether in development or humanitarian contexts. AAP ensures programmes generate meaningful and relevant results and outcomes for girls, boys, women and men, in accordance with their specific needs, priorities and preferences. It involves working in ways to protect, facilitate and enable them to exercise their rights, including the right to safe, fair, equitable access to quality services and accurate, reliable and relevant information, the right to share their views and opinions about the quality and effectiveness of programmes, and participate in decisions that affect them.​

Tuwajibike’s key promise is that participating in decision-making and giving feedback and complaints on issues that concern claim holders empowers them and their communities and streamlines their needs and desires with the actions of government and development partners.​ Tuwajibike is being actualised through five pillars: Receiving information to make informed decisions, meaningful involvement by vulnerable people in all decisions that affect them, giving feedback and complaints on services needed or being received, and having their immediate needs meet and ultimately their vulnerabilities being reduced.

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